Frequently Asked Questions
Your website does not display properly on my computer. What's wrong?
A: Our site is optimized to work with the latest versions of Internet Explorer, Firefox,
Safari, Chrome and other popular browsers. Please check to make sure that the
most current version of your browser is installed on your system.
How do I place an online order?
A: Go the our Store and choose the items that you wish to purchase by entering the
quantity desired and clicking on "Add to Cart". You can view or modify your order at
any time prior to finalizing your order or you can proceed to our secure checkout by
clicking either "Checkout" or "Cart." You can change the quantity of any item in your
cart by entering the new quantity and then clicking the "Update" button. You can remove
items from your cart by clicking the "Remove" button.
Can I place an online order for custom signs or decals?
A: For custom re-orders, we will provide you with a customer login and password which
will take you to a personalized "Client Access Center" where you can place a reorder by
clicking on "Reorder Custom Items." If you have not been provided with a login/password,
please contact your account representative to set up your online account. For first time
custom orders or to add new custom items, please call or email us with your request.
I cannot add items to my shopping cart. What's wrong?
A: Make sure that cookies are enabled in your web browser in order to add items to
your shopping cart. Cookies can usually be enabled in the privacy settings or options
settings of your web browser. For help with cookies, check the help menu of your web
browser program.
What methods of payment do you accept?
A: For online orders, we accept Visa, MasterCard and American Express. For orders
made by phone, fax or email, we accept payment by credit card, check or ACH transfer.
Is your online ordering secure?
A: Yes, our shopping cart and your order and customer information are protected by
Secure Sockets Layer (SSL) technology to protect your online transaction. Our SSL
certificate enables encryption of sensitive information to create a secure and private
connection between you and our web server. SSL technology is the most widely
accepted industry standard for protecting online transactions.
How long will it take to receive an artwork proof after I place my order?
A: Once you have placed your order, you should receive an artwork proof within 1-2
business days after we receive your electronic files, logo or other design instructions.
What file format should I use to send you electronic artwork files?
A: AI (Adobe Illustrator), EPS (Encapsulated Postscript) or PDF (Portable Document
Format) are the preferred file formats for submitting digital artwork or logos.
If these are not available, we can accept jpg, bmp or other similar file formats.
How long will it take to ship my custom signs or decals?
A: For custom orders or re-orders, estimated shipping is 3-4 weeks from receipt of
the order and approved artwork.
How long will it take to ship stock items or orders from inventory?
A: For stock items or orders from inventory, we ship within 1-3 business days after
receiving an order, sometimes same day. Occasionally stock items may be on
backorder in which case we will notify you of any potential delays and the estimated ship
date. Please note that weekend orders, holiday orders and orders received after 3:00 PM
Pacific Standard Time are counted as received on the next business day.
What are your shipping rates?
A: Shipping rates vary depending on the type of product, the quantity ordered, the
shipping address and the method of shipment. UPS Ground is our preferred method of
shipment. We can also use Fedex, USPS and other ground transportation services to
obtain the best possible rate for your shipment. Upon request, we can expedite your
shipment by using next day, 2nd day or 3rd day air delivery. Please feel free to contact
us if you would like to obtain an estimated shipping cost for your order.
Do you charge sales tax?
A: California residents pay sales tax unless we are supplied with a tax exempt resale
certificate. We do not normally charge sales tax for shipping to other states..
What is the Pantone Matching System?
A: The Pantone Matching System (PMS) is the industry standard for selecting, specifying,
matching and controlling ink colors in order to produce accurate and consistent color
matches during the printing process. Each color is assigned a number and a
corresponding ink printing formula for accurate color reproduction. We can also
recommend many standard colors for maximum outdoor durability.
What are your days and hours of operation?
A: We are open Monday -Thursday 7:00 AM – 5:00 PM Pacific Standard Time (PST) and
Friday 7:00 AM – 3:30 PM Pacific Standard Time (PST).
